The financial and insurance (F&I) office is often viewed as the bridge between a dealership's profitability and customer satisfaction. While processes and product knowledge are vital, adopting a servant mindset can transform F&I operations into a cornerstone of trust and long-term...

 Are you ready to elevate your career in the automotive industry? Adam Marburger, best-selling author, serial entrepreneur, and CEO/Founder of Ascent Dealer Services, has something special on the horizon: his upcoming book, “The Servant Leading F&I Manager”. Known for his...

In the ever-evolving world of automotive, marine, powersport, recreational vehicle, and commercial truck and bus finance and insurance (F&I), successfully selling F&I products requires more than simply listing benefits and features. Today’s customers are savvier than ever, often...

As an F&I manager, you’ve likely encountered a range of objections from customers. Addressing these concerns effectively can significantly improve your dealership's finance and insurance (F&I) department’s performance. Let’s explore the top three objections and how to...

Whether you’re an automotive, marine, powersport, commercial truck, commercial bus, or recreational vehicle dealer principal, chances are you’re constantly seeking ways to enhance not only gross profit but customer satisfaction and loyalty too. One way to do this is to ensure that...